Description
Scope: An understanding of the basic concepts of quality and its management is essential for the professional management of Quality of Service (QoS) in telecommunications. As people increasingly rely on the new services for their lifestyle and work, their expectations for high reliability and quality are bound to rise. QoS is therefore likely to become a major differentiator in a highly competitive telecommunications market. This book is an important contribution to the published material in this field and is essential reading for all those interested in QoS issues.
Book readership
Telecommunications managers and engineers, researchers and postgraduate students in communications engineering and IT.
Level
Reference, professional, postgraduate.
Book contents
I: Introduction to Quality of Service; 1. Quality; 2. Quality of Service (QoS) in telecommunications;
II: Framework; 3. Four Viewpoints of QoS; 4. Customers? QoS requirements; 5. QoS offered/planned by the Service Provider; 6. QoS delivered by the Service Provider; 7. Customer's perception of QoS;
III: Existing and emerging network and services; 8. Network Evolution and its Performance; 9. Network Performance Engineering of Legacy Networks; 10. Internet, Internet Services and Qos Framework; 11. QoS for real-time Internet applications; 12. QoS for non-real time applications; 13. QoS of mobile communications systems; 14. QoS of satellite communications;
IV: Customer Impact; 15. Service Surround and Customer Relationship Management; 16. Numbering and Billing; 17. Ergonomic considerations in the design of products and services; 18. Telecommunications requirements for those with special needs;
V: External Drivers; 19. Role of consumer and user groups; 20. Role of regulation; 21. Role of standards;
VI: Management of QoS; 22. Comparisons of performance; 23. Economics of QoS; 24. Telecommunications Security; 25. Telecommunications Fraud; 26. Management of QoS;
VII: Future?; 27. Architectural framework for study of QoS; 28. QoS - the future;
Appendices, Index.